Help after enrollment
Enrolling is only the start. We are still here afterwards.
Plans can feel confusing once you start using them: a bill that looks wrong, a claim that was turned down, a pharmacy that will not fill a prescription. If you enrolled through us, we will help you sort it out. Our help does not end when your enrollment does.
Book a quick callCall 610-329-4695
We are glad to take your call at any time. Call us and we will make time to go through what is happening.
From October to December we are busy with plan reviews, so a reply may take a little longer. If something is urgent, please call us.
Who this is for
- You enrolled through us and something is not working the way you expected.
- You received a bill, a letter or a claim decision that you do not understand.
- A doctor, a pharmacy or a prescription is not covered the way you thought it would be.
What we do for you
- We listen, and help you work out what is going on.
- We can join you on a call to your plan, so you are not explaining it alone.
- We explain your options, including whether a change could help and when you would be able to make one.
- We stay in touch with periodic reviews, so there are fewer surprises.
What to bring to your visit
- Your plan card, and the letter, bill or notice in question
- The name of the doctor, pharmacy or prescription involved
- A short note of what happened and when
- Your questions